What are the reception hours? The reception desk is open 24 hours a day.
What languages does the reception staff speak? Italian, English, Spanish, German, French.
Where is the property located and how do I get there? Borgo dei Conti Resort sits in Montepetriolo, wrapped in the green heart of Umbria, about 25 km from Perugia. It’s easily reached by: • Car: roughly 25 minutes from central Perugia and 40 minutes from Perugia Airport. Secure on-site parking available. • Train: nearest stations: Perugia–Magione–Chiusi. Direct Frecciarossa high-speed service from Milan. Private transfers on request. • Air: the closest airport is Perugia – San Francesco d’Assisi (about 40 minutes). Florence and Rome airports are about 1h45 and 2h15 away. Private transfers available upon reservation.
Is the property equipped with an elevator? Yes, in the main building (the Villa).
What accessibility features does the resort offer? The resort is accessible: elevators are available, as well as two fully accessible rooms (a Suite and a Junior Suite). The Cedri restaurant, the Osteria del Borgo, the Spa, and the pool are also accessible.
Is Wi-Fi available? Yes, complimentary Wi-Fi is available throughout all areas.
Are pets allowed? Yes—small and medium-sized dogs are welcome, with a supplement of €50 per night.
Is there a luggage storage service? Yes, it’s complimentary.
CHECK-IN & CHECK-OUT
What are the check-in and check-out times? Check-in from 3:00 p.m. Check-out by 11:00 a.m.
How does check-in work? Check-in takes place at reception, where our staff welcomes guests and provides all information regarding their stay.
Is early check-in possible? Yes, subject to availability. A supplement may apply.
Is late check-out possible? Yes, subject to availability. A supplement may apply.
What are the reception hours? Reception operates 24/7.
PROPERTY & SERVICES
Is parking available on the property? Yes, an open-air parking area is available within the estate, with valet parking service.
Is there a shuttle service to/from the resort? No scheduled shuttle service is available. A private transfer can be booked for a fee.
Is there an electric vehicle charging service? Yes, complimentary for guests.
Can children stay at the resort? Yes, at no additional cost up to 2 years old; charges apply thereafter. Guests under 14 may not access the Spa area.
ROOMS
What amenities are offered in the rooms? All rooms feature: air conditioning, king-size bed, courtesy set and bathrobe with pure cotton and linen slippers, Dyson hairdryer, Smart TV, minibar with complimentary soft drinks, safe for valuables, kettle with a selection of teas and herbal infusions, and a Nespresso machine with a choice of capsules.
Are cribs and children’s beds available? Cribs are free up to age 2. Extra beds are available for children over 2 (supplement varies according to room type and the child’s age).
Do you offer accessible rooms? Yes—two luxurious rooms, a Suite and a Junior Suite, located on the ground floor of the Casa Colonica. They feature design-forward bathroom accessories for “barrier-free living,” furnished outdoor space, and garden views—fully accessible.
BREAKFAST
Is breakfast included? Yes, always included.
What time is breakfast served? From 7:00 a.m. to 11:00 a.m.
Where is breakfast served? At Cedri restaurant—indoors or on the terrace overlooking the park, depending on the season.
What type of breakfast is served? À la carte breakfast with sweet and savory selection, continental options, and additional specialties available for a fee. Are options available for celiac, vegetarian, or vegan guests? Yes, upon request. (Note: kitchen not separated for celiac guests).
DINING
Is there a restaurant on-site? – Cedri gourmet restaurant, led by Ischian chef Emanuele Mazzella. – Osteria del Borgo, offering traditional Umbrian cuisine and wood-fired pizza, with a poolside terrace in the warm season.
Are options available for celiac, vegetarian, or vegan guests? Yes, upon request.
Is there a bar on-site? Yes—featuring elegant indoor lounge areas and a veranda overlooking the courtyard. The menu presents an international selection of wines and spirits, alongside carefully curated local specialties.
SPA, POOL & GYM
Is there a Spa/Wellness Center on-site? Yes, accessible only from age 14 and spread across indoor and outdoor spaces, including: - wet area with hot tub - panoramic biosauna overlooking the park - Finnish sauna - four treatment rooms, including a couple’s suite - Salt Room for halotherapy - Sensory Deprivation Area - outdoor relaxation area with chaise longues nestled in the olive grove and a heated pool where you can restore yourself, wrapped in the sounds of nature.
What are the Spa/Wellness Center hours? The wet area is open from 10:00 a.m. to 8:00 p.m. and is reserved exclusively for hotel guests. Treatments by reservation. External guests may book treatments and massages only.
Do you provide a Spa/Wellness kit? Yes—terry and cotton towels are provided free of charge. You may also access the Spa directly in the bathrobe provided in your room.
Is there a pool on-site? Yes—two pools: an outdoor (summer) unheated pool, and a large overflow hot tub, heated inside the Spa.
What are the pool hours? From 9:30 a.m. to 8:00 p.m.
Do you provide pool towels? Yes.
Is there a gym on-site? Yes—the gym sits within the park and features glass walls with panoramic views.
What are the gym hours? Gym, padel court, and tennis court are accessible 24/7 with night lighting.
ACTIVITIES, EXPERIENCES & EVENTS
Does the property offer concierge service? Yes.
Do you organize tours and excursions in the area? Yes, upon request: tastings of extra-virgin olive oils at local mills, wine tastings at local wineries, cultural itineraries of museums and artisan workshops in collaboration with the Fondazione The Place of Wonders, truffle hunting and visits to organic farms, outdoor experiences and sports activities in golf courses and nautical clubs, as well as private visits throughout Umbria (Foligno, Città di Castello, Spoleto, Gubbio, Assisi, Orvieto) and eastern Tuscany (Montepulciano, Cortona, Val d’Orcia, Montalcino).
Is it possible to organize weddings or private events? Yes—exclusively with full buy-out of the property. Minimum stay required: – 2 nights on weekdays – 3 nights on weekends
PAYMENTS & CANCELLATIONS
Is there a tourist tax? Yes, applied to guests over 14 years old according to local regulations.
Which credit cards are accepted? Visa, Mastercard, American Express.
What are the cancellation terms? Free cancellation up to 14 days before arrival.
